"The doctirs and nurses were friendly ..."

About: Calderdale Royal Hospital

(as the patient),

What I liked

The doctirs and nurses were friendly and explained everything very well. I cannot fault the medical staff.

What could be improved

The admin staff were uncommunicative, brusque, did not explain and were too busy chatting about their social lives to treat the patients with anything like respect.

Anything else?

Mapping and signage was inconsistent. Different terms were used in different places and the map that show where you were did not show where anything else was.

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Responses

Response from Calderdale Royal Hospital

Dear Mark

Thanks for taking the time to tell us about your experiences at Calderdale Royal Hospital. Your comments about mapping and signage have been passed onto our estates department. It would be very helpful if you could contact our Patient Advice and Liaison Service (PALS) so that we can find out more about the other issues you have raised. The service can be contacted at the hospital on 01422 222417 or by e-mail pals@cht.nhs.uk. Thanks again

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