"My day excursion to the day care unit for surgery."

About: James Paget University Hospital

I was met in a friendly and professional way,was given clear instructions of the routine of my day ahead, my area was clean and uncluttered.My identity was continually checked and important questions asked eg allergies etc.I was visited by my consultant and anaesthetist who explained the procedure I was to have,I felt confident that I was in safe hands.My recovery has proceeded well and I am delighted at the result of my surgery.Thanks to all concerned.

Story from NHS Choices

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Response from James Paget University Hospital

Dear Merrill

Thank you for taking the time to share your feedback following your recent visit to the Trust.

I do hope your recovery is progressing well.

I have shared your positive comments with the teams involved who will be pleased to learn that they all contributed to your positive patient experience.

Kind Regards

Amanda Hood

Head of Patient Experience and Engagement

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