"Worst experience of my life"

About: Arrowe Park Hospital

I have been taken to the a&e here twice this year (2016) and once in 2014. This year for seizures and once for suicidal thoughts. I would rather not ever go back they are woefully disrespectful to patients with mental health problems to the point i actually discharged myself on both occasions this year at a risk to my own health rather than be kept overnight and treated like dirt in this horrible horrible place

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Responses

Response from Arrowe Park Hospital

We are very sorry to hear about the experiences in the Emergency Department at Arrowe Park Hospital. We are committed to the provision of high quality care for all patients, however, we realise that there may be times when we do not get things right.

We have recorded your comments and shared your experience with senior management for the Emergency Department. We record and monitor all feedback, positive and negative, about the experiences our patients have.

If you would like us to investigate your concerns in detail, please contact the Patient Relations team on 0151 604 7660, email wih-tr.Patientrelations@nhs.net or in writing to Patient Relations team, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Patient Relations team can discuss the best way that we can try to address your concerns.

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