"abrupt nurse that scared my 6 year old son"

About: St Mary's NHS Treatment Centre

Abrupt & rude nurse who scared my 6 year old son who is shy by telling him very abruptly he had to talk to them!! we were made to feel like an inconvenience to their day I didn"t trust a word they said, I will never take my children there again, they weren't even busy it was 13.30 in the afternoon!!

Story from NHS Choices

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Responses

Response from St Mary's NHS Treatment Centre

I am extremely sorry that your experience of the Centre was not positive.

We welcome feedback on all aspects of the care we provide and the Lead Nurse – Kath Jones, would appreciate an opportunity to discuss this with you further, to ensure that we can provide a caring service at all times.

I would be grateful if you could contact me on one of the following numbers so that I can gather some more information, to allow the Lead Nurse to investigate and on completion, contact you to discuss further.

My contact details are 02392 858422 or mobile number 07435967251. If I am not able to answer at the time, please leave a message and I will return your call at the earliest opportunity.

Kind Regards

Alison Lawrence

Clinical Quality Improvement Manager

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