"I was treated as a person not a number"

I attended a recent appointment and was treated with respect and dignity.

The nurse who supported me, was also excellent.

The waiting time under the NHS is an issue but the hospital and the staff, I had contact with were excellent.

Thank you.

Story from NHS Choices

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Response from Sevenoaks Hospital

Dear Lou

Thanks for taking the time to tell us about your recent experience at Sevenoaks Hospital.

We're pleased you felt you were treated as an individual and with dignity and respect by all the staff who saw you.

Please accept our apologies if you had a long wait prior to receiving an appointment.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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