"Disgusting treatment."

About: Cumberland Infirmary

If a complaint is made regarding treatment or lack of (by another healthcare provider) they will become defensive. Previously kept in a dirty room in the hospital (previous patients blood trails on floor and blood soaked underwear stashed in bathrooms). Unable to give advice when needed. Will be making official complaints due to the stress caused by staff and possibly taking higher than the hospital itself if no formal apology is made.

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Responses

Response from Cumberland Infirmary

Firstly, thank you for taking the time to share this with us.

I am very sorry to hear of your experience in our maternity unit, January 2016.

The events that you describe are not our usual standard and were clearly very distressing for you.

Your concerns about staff members and cleanliness do warrant further investigation but whilst your contact remains anonymous this is difficult to investigate.

If you would like this matter followed up further please contact our PALS service with your contact details .

They can be contacted on

• 01228 814008 between 8.30am and 4.30pm, Monday to Friday,

• e-mail to PALSCIC@ncuh.nhs.uk

• Patient Advice & Liaison Service

Cumberland Infirmary

Newtown Road

Carlisle

CA2 7HY

In the meantime I will share your comments with the Matron responsible for the maternity unit.

Please accept my sincere apologies for your stressful experience.

Alison S-D

Patient Experience

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