"Receptionist harsh and abrupt"

The receptionist was curt. I pointed out it was the second time my appointment had been called off. I was spoken to in a harsh tone and told the clinician is off sick and theres nothing you can do about it. A simple 'sorry' would have done. This receptionist really upset me. I think when you are dealing with sick people you should be compassionate and not aggressive

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nye Bevan House

Hello. There are a number of services based at Nye Bevan Health Centre and not all are provided by Pennine Care.

If it is one of our services, we would definitely like to look into the issues you've experienced.

Please can you get in touch with our Patient Advice and Liaison Service on 0161 716 3178.

They can advise if it's one of our services and, if so, look into it further for you.

Thank you.

  • {{helpful}} of {{total()}} people think this response is helpful