"Long long delays at Pharmcy"
About: St Helier Hospital St Helier Hospital Carshalton SM5 1AA
We had to visit the Eye Unit today and after a wait in a small crowded corner on purple chairs we were given a consultation. We were then given a prescription and told that it could only be dispensed by your own Pharmacy - Why???
We then found our way to this Pharmacy, handed over the prescription and given a number. This Pharmacy has a tiny seating area and today it was full. We then found an area outside in a very cold and draughty corrider and to our utter amazement had to again wait for a further hour before our number was called. Why oh Why couldn't we take the prescription to our local pharmacy and avoid this unbelievable wait in terrible waiting conditions?
Ask one of your Board members to actually go through this procedure and see how they feel.!!! Time for the Trust to please have a look at your facility and at least provide some heated waiting area in the Pharmacy Dept that is large enough to accommodate the huge numbers of people waiting for their medicine!!! I suppose the financial rewards override the comfort and wellbeing of your customers.