"94 year old mother left for over 24 hours"

About: North Manchester General Hospital

My mother was referred to the north Manchester as their were no beds in Rochdale Immediate care. After waiting in A&E for over 19 hours she was put on emergency ward then transferred to F4. Had a X-ray in A&E but did not get results. Had numerous blood tests, no results. Had a scan and still we are trying to get answers. Each time we ask staff they just can't give us answers. My mum is not eating or drinking, I find cold drinks left a table out of reach. We go every day but feel that the attitude is "well she is 94". I understand but it is a human being and we need to find out why she is in pain. She just wants to go home and so do we. Trying to get information is awful, I ring every morning and afternoon and never speak to the doctor just a Clark who cannot tell me what procedures have been done and the results.

Never will I go to this hospital again.

We have to keep repeating ourselves over and over.

We would like a meeting with the doctor and nurse to find out what is going on. We also would like to stop having to keep telling them mum is not drinking . Please help . She is still on the ward

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Responses

Response from North Manchester General Hospital

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust