"Hugely Disappointing"

About: St George's Hospital (Tooting) (London)

My 18 months old daughter was referred from Kingston. Initially St George's put her referral in the wrong queue and then after several calls she was given an app 2 months later with ENT Dept. App was cancelled last minute as doctor was sick. Was promissed that they would arrange another one within the week but this never happened. I have tried to contact them everyday for 4 days and it is impossible to get through. The reason given to me is that many memebers of staff are "off sick". Still waiting for a miracle and that someone will have the decency to pick up the phone and do the job they are paid to do with our taxes.

Story from NHS Choices

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We are very sorry that your experience is below the standard we expect for our patients and relatives. Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

The telephone is busy but PALS make every effort to contact patients and to help if a clear telephone number is left on the answer machine.

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