"Total dissatisfaction"

About: Luton & Dunstable Hospital / Accident and emergency

(as a parent/guardian),

I was going to tell of the disgraceful treatment I feel my daughter received on a and e also the aeu where she remains after 2 and a half days waiting for a bed, but I noticed out of several notices of complaint no action has been taken, so I feel we will just have to grin and bear it, as I am sure it will be ignored as has my daughter.

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Responses

Response from Luton & Dunstable Hospital

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.

We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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