"Excellent treatment"

I have had two recent visits to the hospital, one for an ablation procedure and 3 weeks later to A&E for extreme tachycardia. Both occasions I have impressed with the professionalism mixed with courtesy and friendliness. My treatment was exemplary on both visits. A&E wait only 10 minutes, brilliant.

My only gripe was noisy visitors in ambulatory care, bad language and patient use of mobile phone until 4 am. If some thought could be given to control of this it would be appreciated. Thank you QEHB.

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Response from Queen Elizabeth Hospital Birmingham

Thank you for taking the time to provide feedback about your recent experience whilst being treated at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that the Cardiology and Emergency Department aspects of your experience were so positive and that you found staff professional, courteous and friendly. However, we are very sorry to hear that you experienced problems with noise whilst on the Ambulatory Care Unit as this is something we have been trying hard to improve. The Patient Experience Team have developed a toolkit to enable staff to support patients to rest and sleep whilst they are in hospital. Part of the toolkit contains eye masks and ear plugs and guidelines for staff in relation to supporting patients to help with keeping noise to a minimum. Senior staff responsible for this area are keen to speak to you directly to learn more about what happened so they can take any necessary actions. If you are happy to discuss this further please make contact via the Patient Advice and Liaison Service (PALS) who will be pleased to put you in touch with the relevant senior staff.

PALS can be contacted by phone 0121 371 3280, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.