"Outstanding care & compassion during a colonoscopy"
About: Victoria Hospital / Gastroenterology Victoria Hospital Gastroenterology KY2 5AH
Posted by Svetlana (as ),
Due to a history of both physical trauma to the area, and chronic diarrhoea, I was dreading having a colonoscopy, although I knew I HAD to have it. I had tried, rather unsuccessfully it seems, to prepare myself & be calm, but the nursing staff immediately, intuitively and with great compassion, spotted my distress and dealt with me in an incredibly soothing, caring & practical way. I was aware how busy the day unit was and really didn't want to cause a fuss, ....but the nurse got Calum. , who was going to carry out the procedure to listen to my story and he then very caringly explained and answered all my questions The nurses continued to soothe and reassure me, without patronising me and I am truly moved by the quality of care and compassion heaped upon me during this very busy afternoon of work. I cannot praise your staff highly enough.