"Terrible experience"

About: Newham General Hospital

Following advice from 111 I took my girlfriend to the urgent care centre. after an initial consultation she was told to wait to see a doctor.

Sat in the waiting room for almost 5 hours only to be told that as her condition was "not life threatening" she would not been seen.

Had we been told this at the start then perhaps the experience would not have been so traumatic, however almost 5 hours in a dirty uncomfortable waiting room, when you are seriously ill, is unacceptable. I have no idea why they treat people like this, it could be avoided quite easily.

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Response from Newham General Hospital

This is very concerning. We would like to gather more detail about your experience as it is unacceptable to have to wait this long without proper advice or instruction. Please accept our apologies and pass these on to your girlfriend too. Could you call our PALS team on 0800 783 4839.

Kind regards

Barts Health NHS Trust

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