"Stroke Outpatients"

About: City Hospital campus

The waiting area was shabby (Clinic 4) and not appropriate for a leading hospital.

The nurse was disinterested, perfunctory and dismissive - no smiles or welcoming manner.

The doctor had no listening skills or empathy with my concerns it was as though they were just going through the motions.

I felt that the term "Review" was totally incorrect as the doctor was completely unable to acknowledge or deal with my individual concerns.

I felt the whole experience was demeaning and extremely patronising.

In summary I felt that I was treated like an idiot!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from City Hospital campus

I’m sorry to hear of your experience.

I am keen to discuss your concerns further so that we can look into them, take action where appropriate and provide you with the answers you deserve.

You can reach me at ashit.shetty@nuh.nhs.uk.

Kind regards,

Ashit Shetty,

Head of Stroke Service

  • {{helpful}} of {{total()}} people think this response is helpful

Response from Nottingham University Hospitals NHS Trust

I’m sorry to hear of your experience. I am keen to discuss your concerns further so that we can look into them, take action where appropriate and provide you with the answers you deserve. You can reach me at ashit.shetty@nuh.nhs.uk.

Kind regards,

Ashit Shetty,

Head of Stroke Service