"Admission to A and E"

About: South Tyneside District Hospital

I went to A and E in January this year. I had intense pain in my right knee and could not put my foot down at all. I had phoned 111 and waited five hours for an ambulance. All I really needed was something to ease the pain. I waited another 4 hours at A and E. I was in a wheelchair and could not walk. I saw a doctor and was still refused immediate pain relief even though I requested it. I left with Naproxen tablets and told to take these and co-codamol. (I already have these at home) I came home and as I live upstairs I had to bump my self up on my backside and do the same into the living room. The medication was not very effective and I just had to deal with the pain my self. I could not walk for some time. My knee was badly swollen and the back of my leg was black. I feel that some sort of immediate pain relief would have helped. I did not receive it.

Story from NHS Choices

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Response from South Tyneside District Hospital

Dear Mavis

Thank you for posting comments of your recent experience of our A&E Service on the NHS Choices website.

I am sorry you feel you did not receive the appropriate pain relief to ease the pain in your leg.

I am also sorry you had to wait a long time in the A&E Department prior to being seen.

Unfortunately, the A&E Department can be very busy depending upon both numbers of attendees and also the number of very ill people in the department.

I will forward your comments to the relevant managers in order that they can discuss your experience with the staff for future learning.

In the meantime, I sincerely hope your knee has improved and the pain subsided.

Kind regards

Steve Williamson

Chief Executive

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