"No one answers your call"

I have been trying to trace a family member, the first call directed me to a dead end, then the following calls were unanswered, by the time I tried the 4th call the phone was left off the hook. Disgusting service. Terrible hospital.

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Responses

Response from Maudsley Hospital

I am responding to your recent post and apologise for the delay in acknowledging your posting. I am very sorry that you had a negative experience of our services and for any distress this may have caused you.

If you need any further support please do not hesitate to contact the Patient Advice and Liaison Service either by email PALS@slam.nhs.uk or by telephone 0800 731 864 (select option 2)

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