"Waited 3 hours to be seen"

About: Stoke Mandeville Hospital

The staff unhelpful and very rude. Been told in front of other people what procedure i am having which I want to be confidential.

Story from NHS Choices

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Responses

Response from Buckinghamshire Healthcare NHS Trust

I am very sorry to read of your experience at Stoke Mandeville Hospital. I can understand how distressing and unsettling this must have been for you.

Buckinghamshire Healthcare NHS Trust appreciates that feedback from patients and relatives is invaluable in helping us shape how we work in the future. We would be grateful if you could spare the time to help us understand more about your experience of our services, so that we may have the opportunity of addressing your concerns and improve our service.

If you are happy to share more detail about your specific experience with us, please contact our dedicated Patient Advice and Liaison Service (PALS) on 01296 316042 or email pals@buckshealthcare.nhs.uk

In the meantime, please be assured that I will pass on your anonymous comments to the relevant manager for the services.