"Are poor staffing levels to blame?"

About: Royal Preston Hospital

It seems the ward is regularly short-staffed, and there is a lack of therapists to provide additional support to patients.

Basic care is not being maintained on a daily basis, and standards are not consistent.

Rooms are dull, and not therapeutic for cancer patients. No pictures or even a clock or notice board in the side rooms.

It is depressing, and difficult for patients who may be admitted for long periods.

A clock to keep patients orientated. A notice board in the room with a date, names of staff etc would go a small way to keep a patient informed.

A lot of issues need resolving on this ward.

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Responses

Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. We were sorry to read your comments and would be happy to discuss the issues you have raised in more detail and to liaise with the ward management on your behalf. If you would be happy to do so, can we ask you to please contact our PALS team on 01772 522972.

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Response from Royal Preston Hospital

Thank you for taking the trouble to let us know about your experiences of the Oncology ward here at Royal Preston Hospital.

We are concerned to read your comments and would ask you to consider contacting our PALS department on 01772 522972 who can liaise with the ward management on your behalf.

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