"Didn't help at all"

Totally dissatisfied with the service received.

Had no support, just a running battle with staff. A place of total despair and little hope. A simple change of medication from liquid to tablets took months and months and I actually self detoxed before a change could be instigated! Despite providing medical evidence I got nothing but excuses. So glad I don't access this service anymore!

Story from NHS Choices

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Response from One Recovery Tamworth


I am sorry that you feel you have had such negative experiences at One Recovery Tamworth. I will pass the comments on to the team and managers so that they are aware of how you feel and I am sure that if there are ways they can address your concerns they will.

If you would like to discuss this matter further as you may want to consider what your options may be in this matter please contact the Patient Experience Team on 01782 275031 or Freephone 0800 389 9676

Monday to Friday 9 am - 5pm or text 07718 971 123 (text service available Monday to Friday , 9am -5pm and charged at your provider's rate) or e mail: patientexperienceteam@northstaffs.nhs.uk (e mails monitored Monday to Friday , 9amto 5pm )

Thank you for taking time to raise your concerns

Veronica Emlyn

Patient Experience Lead

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