"They do not check you"

About: Blackpool Victoria Hospital

I phoned up the delivery suite and I was treated very rudely on the phone. I told the member of staff I was in being induced later that day but I was in labour. They said to me and I know I told that they were very busy if I could wait a few hours or if I could come in at my schedule induction time. I said you have am l ready in labour I won't need an induction. This went on and then they said and annoyed tone well I guess you have to come in. When I went in the midwives looked a bit up-and-down I kept saying I was in labour when I and I was. They just feel like they're superior to you and they can tell you what your body is feeling when you know yourself what's going on. I had to argue until a doctor came in and said well we will induce you now and I said but I'm already in labour no one seem to hear me. When the doctor went to put the pessary and even though I said I didn't need it I was told that you are 5 cm already. I had it in less than two hours after I walked in. If I were to listen to that mmidwife on the phone or the one who checked me and I would've had it at home or in a taxi with a postpartum haemorrhage it seems like you are so interested in following policy and procedure in that examining a woman who is not and if that was Labour that you don't believe women when they say they're in established labour And need to be examined

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Response from Andrew Heath, Lead in Patient Experience & Engagement, Blackpool Teaching Hospitals NHS Foundation Trust

Thank you for your feedback on our maternity services at Blackpool Victoria Hospital. I am grateful you have taken the time to share and write about your experience.

I was very sorry to read your description of the service that you encountered at this important time. I would like to offer my apologies that you did not feel listened too and that the attitude of some of our staff was not what we would expect. I will ensure that your comments are fed back to the staff involved so we can learn from what happened.

Here, at the Trust, we have set up a Birth After Thoughts listening service which provides opportunities for new mothers to discuss their birth experience face to face with our lead midwife at a mutually convenient time. If you would like to access this service, please contact the Birth After Thoughts service lead, Janet Danson Smith on 01253 953628.

Alternatively, if you would like to contact the Patient Relations team directly on 01253 955588 so that we can get further details about what happened and ensure that your concerns are fully investigated.

Thank you once more for taking the time to share your experience


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