"Changing in the toilets??"

About: Royal Berkshire Hospital

Day surgery (ENT) through Dorrell ward:

I was horrified to be expected to change into my gown in the public toilet in the waiting area. The toilet smelled of its last user and this was far from a hygienic experience.

To add insult to injury I was then marched in my state of undress through public corridors to arrive at Theatre.

From that moment my experience changed and I vote 100% for Theatre and Recovery.

I was relieved when there was no room in Dorrell for me to return from recovery and was sent to ADSU instead where, again, everything was 100%.

The consultant also works at Circle - all future appointments will be taking place there as far as I am concerned.

Story from NHS Choices

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Responses

Response from Royal Berkshire Hospital

We are sorry to hear about your experience. We strive at all times to maintain the privacy and dignity of our patients and apologise that this was not your experience. Please be assured that the matron will discuss the issue with the department in order to review and make improvements. If you would like to discuss this in more detail, please contact our Patient Relations Team on 0118 322 8338 or email talktous@royalberkshire.nhs.uk.

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