"Excellent service provider."

About: Hexham General Hospital

Length of wait for initial appointment shortened by common sense attitude of staff who contacted and advised that a short notice cancellation was available, if wanted.

All staff from reception through to nurse and Consultant were polite, efficient and helpful.

Follow up letters were informative and helpful.

Hospital appeared clean, tidy and efficiently administered. Car parking was excellent compared to other hospitals that I have visited.

Story from NHS Choices

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Responses

Response from Hexham General Hospital

Dear Mr Sheldon,

Thanks very much for taking the time to share this with us. It's lovely to know that you were delighted with all aspects of the service and that you received the care you needed from us delivered in a timely way. I will make sure the team have a chance to read your feedback - they'll be chuffed.

With all best wishes,

Annie

Annie Laverty - director of patient experience

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