"Brutal, dehumanising antenatal care"

About: Birmingham Women's Hospital

I got to 9cm at home but was then treated like a piece of meat on a conveyor belt. I was told off for asking for pain relief during one of the many invasive vaginal examinations. I know they are short of beds and staff but I felt they wanted a rapid vaginal delivery at any expense. I was given an unecessary mid-cavity forceps delivery but none of the rather frightening risks were even mentioned. I now have severe multiple pelvic organ prolapses which will need surgery to fix and mean I can't lift things or do many other normal activities. I also had PTSD from the experience - not a great start to motherhood. We were unable to take legal action. The response to our complaint was incomplete, dismissive and failed to even review the procedures which had so greatly let me down. Avoid!

Story from NHS Choices

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Responses

Response from Birmingham Women's Hospital

We are so sorry to hear that your experience has been so poor and that you have been let down by our complaints process.

We would like to hear from you directly if there is anythign else we can do to rectify this situation and ensure that your experience is not repeated.

We are working hard to take on board all feedback and improve our processes and staff attitude to ensure that our Trust Values about listening and showing empathy are demonstrated to each patient and parent.

Again, I'm sorry this was not your experience.

To connect with us again, please get in touch with our Patient Experience Team on 0121 607 4749 or email connect@bwnft.nhs.uk.

Thank you again,

Amy Maclean, Head of Patient Experience

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