"Dissapointed that Rochdale has insufficient..."

About: Rochdale Infirmary

I visited the walk in facility on 06.02.16 with my 6 year old son, it was understandably busy as it was a Sunday afternoon but nothing prepared me for the experience ahead.

The family room was dirty with rubbish left around.

There was a family who seemed to treat it as a day out bringing 3 older children who made loads of noise, jumped on chairs and abused younger children's toys.

The ill relative they were with was nowhere to be seen and at no point did their father stop them and it was left with other visitors to sort out, which when surrounded by sick children is not something anybody wants to experience.

We were seen within 30 minutes where details were taken, another 30 mins later we had blood taken and general obs.

After 3 hours we hadn't been told anything at which point the unruly family had got worse and the place was like a pressure cooker waiting to go off.

We approached reception who advised they had received 3 really ill patients and they were unsure of how long we would need to wait.

I am totally fine with waiting but what happened to somebody communicating this, to make matters worse we were advised it wasn't anything serious and that we could get the details from our GP in the morning.

A thoroughly annoying experience, why are Rochdales services so poor? Perhaps because we are classed as a deprived area that our services and groups of individuals accept this.

Ive always worked full time and paid my taxes, as have my parents and husbands family.

Why do we accept this second class service?

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Responses

Response from Rochdale Infirmary

Thank you for taking the time to leave your comments. We apologise that on this occasion we did not meet your needs.

We strive at all times to deliver the highest possible standard of care. We will use your comments to make improvements and forward your comments to the relevant area.

Regards

The Pennine Acute NHS Trust

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