"Sensitive and thoughtful care"

About: Royal Berkshire Hospital

Our teenage son and his friend were injured in a nasty assault/attack in Reading a few days ago.

The ambulance team were great - really lifted spirits by making a few wise-cracks as they checked the boys over.

They were thoughtful, thorough and meticulous (but goodness me, what a lot of paperwork they had to fill out!).

The paediatric A+E team were efficient and friendly - quickly found us a room and worked around the team of police officers taking statements and asking questions.

I want to say a special thank you to the lovely doctor that saw my son before we left.

It's hard to say bcse we were all in a state of shock).

They were very thorough and thoughtful in considering whether to discharge him, and we felt very confident in their decision.

Most importantly they had a wonderful calm, gentle and understanding manner with us all - and what they said to us about possible long term psychological impacts was handled very sensitively.

Exactly what all of us needed.

Thank you!

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Berkshire Hospital

Thank you very much for posting this positive review. We will ensure that it is fed back to the staff involved. Hopefully your son is now recovering well from his ordeal!

  • {{helpful}} of {{total()}} people think this response is helpful