"Urogynaecology outpatients"

About: Queen Alexandra Hospital

I had an outpatient appointment after an urgent deterrence my GP regarding an on going problem. My letter stated the appointment was with a named consultant or a member of their team.

I was called through by someone who never introduced themself throughout the whole consultation. They looked at myself and my mother to check which one was the patient, even though they said they had read my notes and would have known my age!

Throughout the whole consultation they focussed on one small.part of the problem.I had and would not entertain the idea of the sorting out the bigger issue. They even said at one point there was no.other problem and when I questioned why a procedure had been done in November to help this problem then if it wasntvnecessary they declined to answer my question! All in all a completely wasted appointment.

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Responses

Response from Queen Alexandra Hospital

I'm so sorry to hear or your experience within the Gynaecology Department.

Please be assured that your comments will be shared with the team involved.

We would really appreciate the opportunity to look into this further and get someone to contact you to discuss your concerns, but can only do so if you are willing to provide us with your details.

If you would like us to do so, please could you contact me on 023 92286000 Ext. 3473 so that I can obtain further details and forwarded to the appropriate team.

Kind regards.

Debbie

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