"Bedsores received whilst in hospital - no..."

About: George Eliot Hospital

My mother was a patient in this hospital after receiving sub standard care she acquired a bed sore which we were never informed of - this bedsore was level 4 and reported to us when she was transferred to another hospital - however she by then had 3 level 4 bed sores which ultimately led to her death from sepsis.

I have complained to the hospital however received one response that was unsatisfactory I have contacted them again to request further investigations into what went wrong and who ultimately has responsibility for my mothers death.

I have not received a response to this.

It is evident that the nursing practices have not improved from when the hospital was put into special measures and it should to straight back into special measures as a result of this appalling lack of care and now response to my letters to them.

But then again it shows consistency in poor standards generally.

I have put dont know which department because she was transferred between 3 of them !

I also know that you will take this review down as inappropriate.

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Response from George Eliot Hospital

It is of concern that your further enquries have not been responded to and your review has been forwarded to our Complaints Team.

I can only apologise that you have been caused this further distress and ask that you contact me so that the reasons for this issue can be investigated and an explanation provided to you.

My drect line is (024) 7615 3568 but please note that I will not be in the office until Monday 22 February after 11am. Alternatively you can contact the Complaints Manager on (024) 7686 5661.

The George Eliot is committed to learning from the experince of others and if a failure in our complainst process is identified this will be addressed.


Christine Longstaff. Patient Experience Manager, on behalf of the George Eliot Hospital NHS Trust

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