"A massive thank you to the cinsultant ..."
About: Royal Lancaster Infirmary Royal Lancaster Infirmary Lancaster LA1 4RP
Posted by Colin Smith (as ),
What I liked
A massive thank you to the cinsultant & his team Every part of my treatment was dealt with in a professional & friendly matter. The consultant's caring attitude with everything explained for you to understand with visits prior & after the op whatever the time. An even efficient polite & pleasant anaesthetist who again explains what you need to know excuse the pun but you feel totally relaxed prior to your op. The follow up by the physiotherapy team, who looked after me in hospital & now continues my physio treatment.All the clerical staff & transport personnel team. Everyone involved made the whole event a smooth experience.
What could be improved
The ward staff could do with a bit more help, there was a few occasions I had to wait to be attended, up to 2 hrs but in fairness they did have a hell of a lot to deal with. You can never fault their politeness & pleasant manner.
Apart from that I beleive every dept, every profession within the R.L.I hospital does the Morecambe Bay Trust Unit proud.
To ease patient worries regarding the use of car parking whilst attending a consultant's appointment when parking time has expired, why not issue with your confirmation of app letter a windscreen sticker/ticket or similar to inform parking attendant of your visit i.e your app is at 2 O'clock & say you have been there since 1.30pm you have paid for two hours, now due to unforseen circumstances the clinic is running late & your ticket has expired it just may save the worry of wondering if your car is going to be clamped or do you leave the clinic in hope your name is not called.