"Excellent treatment"

About: Cheltenham General Hospital / Urology

(as the patient),

Started here when I had to have a procedure for a bladder problem. Nurses pleasant and professional. Listened carefully to what I had to say and explained in detail. The only thing I found slightly annoying was as soon as you enter the ward, a feedback form is thrust into your hand. As you can be in the ward for sometime, maybe hours, why not wait until the patient has settled in. Getting a form so early seems a might desperate.

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Response from Cheltenham General Hospital

Hi there,

Thank you very much for this constructive feedback. We will be happy to pass your comments on to our patient experience team who co-ordinate the Friends & Family Test.

Kind regards

The team at Gloucestershire Hospitals NHS Foundation Trust

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