"A blueprint for inpatient care"

My elderly father required admission after 2 falls left him unable to stand or walk. Previous poor experiences of 'care' at Gloucester Royal Hospital understandably made him very anxious and reluctant to consider inpatient admission but thankfully a bed was available on Cashes Green Ward at Stroud Hospital in late January 2016.

I have been a registered nurse for 21 years and can honestly say that Cashes Green Ward is one of the best that I have visited for many years. The nursing staff are, without exception, are incredibly compassionate, skilled and caring individuals who treated my dad with great respect and gentle humour. I thought I was going to lose my dad but thankfully CGW have got him back on his feet and in the best health for over a year. The physios have worked a minor miracle in getting Dad mobile again and it is wonderful to see him confident when he's walking.

The ward enviroment is spotlessly clean, the atmosphere warm and welcoming, but most importantly the staff genuinely care. The first thing that happened when Dad was admitted was the very welcome offer of a cup of tea. This did much to calm his fears and he has been very grateful for the skilled care and kindness that he has received there since.

Communication with family members has been respectful and helpful, my concern about a change in medication were acted upon straightaway and I have felt valued and listened to. I cannot say thank you enough and hope that this is conveyed to the staff team.