"Staff were unhelpful"

About: University Hospitals Of Leicester NHS Trust

I went to hospital with eyes problem (flashes, strong pain) Doctor checked my eyes and said "nothing to worries" (no treatment). After week I see in my eyes floaters (still pain and flashes) Doctor said "why you are coming again, you had properly checked eyes?". Doctor did not try understand what I see, did not asked me for example - can you paint what you see, just said "I do not know what you see" I asked for scan any treatment - no scan no treatment, because do not see in my eyes nothing. After month blurred vision, rays from any lights - visible most at night, white blood cells, more floaters. Appointment to GP - GP send referral to clinic - waiting for any letter about 2 months for any scan any blood test. Now when I need help I am alone.

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Response from University Hospitals Of Leicester NHS Trust

Dear Mariusz,

Thanks for taking the time to post your comment.

We are really sorry to hear that you are still experiencing problems with your eyes. We would like to look into your case to see if we can help. If you are happy for us to do so, please contact me - Martin.Watts@uhl-tr.nhs.uk with your details (name, address, date of birth and hospital number).

Kind regards,

Martin Watts

General Manager of Ophthalmology

Leicester's Hospitals