"Christmas in Hospital"

About: Darlington Memorial Hospital

I was an in patient at Darlington Memorial Hospital from 23 December 2015 until 5 January 2016 and I was treat very well indeed. Although it was a long holiday period the staff on Ward 41 went out of there way to provide a high level of care and some had to give up booked holidays in order to maintain staff levels. The Ward Sisters were exceptionally good, leading by example and prepared to carry out any task, no matter how menial to ensure that the job was done. I was kept well informed of my progress by Doctors and Nurses throughout my stay. Other staff in support services such as X-Ray, Laboratories and Pharmacy also provided excellent service. The food was also good.

I have nothing but praise for everyone with whom I came in contact with during my stay, especially the Nurses.

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Response from Darlington Memorial Hospital

Dear Pat

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital and in particular Ward 41.

I am very pleased to hear that you had a positive experience and that you are happy with the care you received over the Christmas period.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with both the Ward Sister and the Matron as well as the Managers of Radiology, Pharmacy, Pathology and Catering to pass onto the staff on your behalf.

I know they will be encouraged by your positive comments.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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