"Uncaring and unsensitive"

About: Queen's Hospital (Romford)

Found out my father had been taken to A&E. Spent 10 minutes trying to be connected to A&E only to give up. Tried again and after another 6 minutes got through, only to be told that I wasn't even allowed to find out if he's awake. Finished off with 'alright, my love?' Terrible.

Story from NHS Choices

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Responses

Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience, I was very sorry to read the concerns that you have raised. If you would like to discuss your concerns further, you can contact our Patient Advice and Liaison Service, who will be happy to assist you in any way they can and will try to resolve your concerns. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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