"Uncaring and unsensitive"
About: Queen's Hospital (Romford) Queen's Hospital (Romford) Romford RM7 0AG
Found out my father had been taken to A&E. Spent 10 minutes trying to be connected to A&E only to give up. Tried again and after another 6 minutes got through, only to be told that I wasn't even allowed to find out if he's awake. Finished off with 'alright, my love?' Terrible.