"Emergency Admission"

About: Royal Bournemouth General Hospital

I staggered into A&E with a nightmare headache and was whisked off straight away (despite a long advertised waiting time) to be examined by a consultant within 5 minutes, CT scan about 10 mins later, plus all sorts of blood tests, ECG etc. Staff were very kind & reassuring (I was in a lot of pain and seriously worried). I was moved to the majors bay and then to the AMU, and in total had 5 consultations with various doctors. They explained things clearly and patiently and gave the impression that they had plenty of time to talk, listen and answer my questions (although I'm sure they were very busy). I had a rather unpleasant procedure, but was treated very gently. Even though I was in no fit state to worry about whether bits of my body were hanging out, everyone took great care to preserve my modesty. Later in the day, when things had calmed down, I had a lovely meal and they came round with tea and coffee for my husband too. I was very impressed with the professionalism and competence of the medical staff and the caring attitude of the nurses, porters, cleaners and catering staff I met: what a great team!

Story from NHS Choices

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Response from Royal Bournemouth General Hospital

Dear Anonymous

We are sorry to hear you have had such a worrying time and severe headache, it must have been very concerning for you and your husband.

We are pleased to hear that you were seen so swiftly by the consultant who sent you for tests to establish the nature of your headache.

It is good to know that even in the midst of your pain you found value in the explanations given by the consultants and the time given to talk with you, answer your questions and reassure you.

We thank you also for noting the caring attitude and professionalism you experienced from the whole team without whom the hospital could not function, your kind comments will be passed on to team leaders in these areas to share with their staff who I know will appreciate the feedback.

I hope you are now feeling better and wish you well for the future.


Sue Mellor

Head of Patient Engagement