"Frustrated"

About: Pontefract General Infirmary

I had my appointment cancelled and re organized from Pinderfields to Pontefract.

The hospital was different to what I had imagined, it was clean and modern and the staff were lovely.

I visited the Gynecology Department and was treated with dignity and respect.

I was given a diagnosis which meant I needed a prescription but instead of the clinic issuing this I was told to contact my GP in about a week.

10 days later and nothing was sent through.

MY GP has said I need to chase the hospital so I rang the main number and was told I need to speak to the consultants secretary.

I was left on Hold for over 15 mins so I hung up and rang again.

I was put through again but no one answered.

Having spent 10 weeks waiting for an appointment, a further 10 days for treatment and now no answered calls or help from the department secretary I am no further on.

All I have is a diagnosis and I now need to ring my GP to discuss my condition again and hope he can figure out what treatment I should have.

I am still in a good deal of discomfort and no one is willing to help

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Responses

Response from Pontefract General Infirmary

We would be pleased to arrange for this to be investigated if the patient would like to email details to pals@midyorks.nhs.uk

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