"Didn't feel we were the priority"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
I fully appreciate the pressures on the NHS but our experience wasn't great. Happy to wait when it is really busy but the staff on ward 8, whilst very friendly, left the impression that staff chats and sociability was a priority over patients. On several.occasions people waiting came back to say that the staff were chatting and having a laugh in the triage room whilst patients were left waiting for information or an update.
It made me reassess my opinion that staff are overworked and stressed, is there another side to this story?