"Horrible experience - caused ongoing issues"

About: University Of Bristol Dental Hospital

A collection of errors...

My issue: Tooth was chipped - root exposed - 7 injection attempts before a senior dentist was called, who requested an 'industrial' anaesthetic and applied a gel directly to tooth - The device that blows air was used to blow air directly onto my exposed root - this can't be explained any other way than torture - One nurse even laughed at me while I was in agony...lovely - The 2 dental nurses disagreed on procedure - which I'm sure you will appreciate made me feel very uneasy - Filling was used to re-build tooth and fill in the missing chipped section - - This was the wrong colour - a horrible yellow not even close to my natural tooth colour - - This was the wrong shape - not even close to my natural tooth shape, too large and couldn't even close my mouth - this meant I couldn't chew food because my back teeth couldn't be close enough - I was told this filling was a 'permanent' fix and when I asked if I should eat soup for a while I was told - you could 'eat an apple' with this new tooth 'it's fine' - I was careful with what I ate for a while, and when I finally ate solid food (a sandwich) my filling came out, my root was exposed, and as a result I was subject to 2 weeks of absolute agony - While my tooth was exposed, it got infected as a result - due to this I had to get a root canal - further costs and irreversible treatment - all comes back to the horrible service provided at the dental hospital

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Responses

Response from University Of Bristol Dental Hospital

We are very sorry to hear about your experience. Please contact our patient support team and they can look into this for you: http://www.uhbristol.nhs.uk/patients-and-visitors/support-for-patients/patient-support-and-complaints/