About: West Cumberland Hospital

been waiting on the phone to main switchboard for well over 2 minutes. No reply.

Disgraceful performance at first contact.

Bored receptionist answered after 2.5 minutes.

Put through to dept. Another bored reply.

As a patient I would not want to be treated like this.

As a Dr's receptionist I would never treat a patient like this.

Get the basics right= Enough staff. The right staff.

Story from NHS Choices

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Response from West Cumberland Hospital

I am so sorry you were kept waiting so long. I can understand how you were upset and disappointed with this

I will pass your comments to the manager for the service to share with the staff

Thank you for taking the time to highlight your experience


North Cumbria University Hospitals NHS Trust

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