"Better than a spa resort !"

Upon arrival you feel instantly at ease within the beautiful surroundings , elegant and calming interior . A welcoming friendly greeting from the patient liaison - who showed me into my room , showed me where various buzzers buttons etc were located , and put me at ease immediately . I was then admitted by a very bubbly and enthusiastic HcA and. Nurse who again reassured me and made the experience all the more relaxing and calming .

You can tell the team all enjoy each other's company and work hard together to make your stay the best it can be - I came away feeling a person not just a number as I have done at other hospitals

The anaesthetist - what a wonderful person! They made me whatever cocktail I prefer on a Friday night to send me off to a gentle sleep , their humour and that of those theatre staff were so lovely that I even began to relax ! The recovery team were very reassuring answering every question I mumbled to them and generally kept me chatting whilst I waited to go back to the ward

The ward sister was so caring and kept popping in to do obs and checking on pain levels - again nothing was too much trouble

Lastly but most least the consultant what a lovely person that just happens to be a surgeon too - they communicated as one person to another not a doctor to a patient which I find is a rareity these days

Overall for me the team turned a negative ( in my head) experience into a positive one

IWhat a fantastic resort ;) - it felt like a spa !

I cannot rate highly enough

Thank you to all of the team at Rowley you are amazing

Story from NHS Choices

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Response from Rowley Hall Hospital

Dear Patient

A truly heart felt thank you for your very very kind comments about Rowley Hall Hospital and many of those who took such great care of you. There are many others that you do not see who also play a part in the excellent care and hospitality we strive to provide to all our patients and it’s only a team approach underpinned by our unrelenting pursuit of excellence that makes us shine.

We do not rest on our laurels and we always look for ways to improve and do things better but comments like yours tell us we are on the right track. Thank you again.

I hope you recover quickly from your surgery and return to your normal activities very soon.

Best wishes

Mark Lacey

General Manager

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