"Too many staff with nothing to do, doing it wrong"

About: King George Hospital

Arrive at reception and hand in appointment letter. Wait. A nurse in green collects letter and me and escort to waiting area. They vanish with letter. Other people come and go. 20 minutes later a nurse walks in and says "I don't recognise you. Were you brought here? What is your name?" Tell them, yes we were brought down by a nurse in green and my surname. Off they go. Comes back and off I go for treatment. Can only assume nurse in green did not do their job properly by failing to leave appointment letter in correct tray or advise staff I had arrived. Humiliating or what.

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Responses

Response from King George Hospital

I’m sorry you felt disappointed with your visit to our hospital. Please contact me via our PALS team on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk, so this can be looked into further. Yours sincerely Nadeem Moghal Medical Director

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