"The staff in resus in A&E ..."

About: Southampton General Hospital

(as the patient),

What I liked

The staff in resus in A&E when I was admitted were fantastic. The nurses in AMU and especially the Ambulatory Care ward were also brilliant. I was taken seriously and respected and the nurses were very professional throughout my 6-day stay.

What could be improved

Beds, or more importantly the lack of them. I spent my entire 6 day stay in an acute admissions ward with other patients being moved around at all times of the day and night.

Also, being only 20 years old, it is not at all pleasant to be on a ward which entirely consists of confused/demented elderly patients. Younger patients would benefit more in their recovery if they are surrounded by other patients similar in age.

For example, I would rather have been on a mixed sex 18-60 age group ward as opposed to the all-female bay which I was kept in for the first 2 days.

Anything else?

One or two nursing staff on AMU pink leave a lot to be desired with their approach to the elderly patients with dementia in my bay. One lady had pressed her nurse buzzer for toilet assistance and was not attended to for over 90 minutes. When a care assistant finally answered the call she was told that she would either have to wait another 20 minutes or wet the bed as there was not enough staff to carry out the most basic of nursing duties. 4 hours later after having been lying in a wet bed for all of that time she was finally cleared up by the nurse and HCA - only to be reprimanded by them for not alerting them to her need for the bathroom.


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Response from Southampton General Hospital

Thanks for your comments, which we have drawn to the attention of our Emergency Medicine managers and privacy and dignity lead staff. We do make an effort to ensure patients are in the most appropriate bed but if you feel that this was not the case in your situation, please contact our Patient Advice and Liaison team (pals@suht.swest.nhs.uk or 023 8079 8498) to enable us to investigate the circumstances for you. We also take the privacy and dignity of our patients very seriously (see http://bit.ly/8qAAgE for more details including our current action plan).

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