"Everyone that I spoke to during ..."
About: Southampton General Hospital Southampton General Hospital Southampton SO16 6YD
What I liked
Everyone that I spoke to during the day was helpful and cheerful. I was very nervous about going in for a procedure as a day patient, but was put to ease by everyone there.
What could be improved
The day was made longer by having to wait 4 hours for a blood test to be returned. Even the doctors and nurses were frustrated as the usual turn-around was 1 hour. This unfortunately delayed everything else during the day. I think the frustration was down to not knowing when the results would suddenly appear. If we had all known it was going to be 4 hours, then I could have gone to the canteen or bookshop, and the doctors/nurses could have scheduled their day better.