"Thank you to the staff in A&E and Tropical..."

About: Queen's Hospital (Romford)

Both of my children attended Queens in the space 3 months with respiratory problems on 5 ocassions including one arrival by ambulance and 3 hospital admissions so I have a firm basis for my comments on paediatric A&E and Tropical Lagoon ward.

Paediatric A&E although a little cramped in the waiting room at times made every effort to see my children quickly. The staff are upbeat and friendly and seem genuinely caring. The person that brings sandwiches, biscuits and ice cold juice on a trolley when you are often tired and hungry is an absolute darling. The staff are committed to making sure patients are either admitted or discharged as quickly as possible.

Tropical Lagoon is a wonderful ward. It is clean, peaceful and visually stimulating for young children. The staff are exceptional, and the consistency of this from one member of staff to the next is flawless. They genuinely care with a smile and transitions between the nurses are seamless. The doctor's involved us in decisions regarding our child's medication when we suggested an alternative drug and spent all the time we needed answering our many questions.

Queens Hospital is now my first choice for the excellent care they have given my children. Thank you.

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Responses

Response from Queen's Hospital

Thank you for taking the time to make us aware of your experience and for providing us with your feedback, it is wonderful to hear that the staff you encountered treated you and your children well and were caring towards you at what must have been a very worrying time for you. I will ensure that your comments are passed onto them, thank you once again for taking the time to make us aware of your experience.

Yours sincerely

Kathryn Halford

Chief Nurse

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