"Two interactions"

About: Basildon University Hospital

First was a visit to A&E needed a cannula after IV drugs nurse came to remove it removed the cannula and dropped the gauze on the floor and went to pick it up and use it!

Not a wise move at all, not least to someone jo started his nursing in 1976 and did 23 years as a Matron!

Went to X Ray on 14.01.16 for a ct as I have had loss of appetite and significant weight loss clearly potentially a precursor to cancer. Ten days later still no answer made pals aware of my concerns sec to surgeon who ordered it said they would follow it up urgently

A week later still no result told PALS again said they would refer it to governance team, since then silence!

Unacceptable!

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Responses

Response from Basildon University Hospital

Firstly may we apologise that our original response to your comments did not appear at the time.

We are sorry that you had cause to raise concerns about the treatment you received at Basildon Hospital.

I understand you had raised your concern with the PALS team and do hope that this was resolved.

If, however you still have concerns please contact them again on 01268 394440 or email pals@btuh.nhs.uk.

We would like to thank you for your feedback as all comments, positive or negative, are important to us to help improve services for out patients.

Kind regards.

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