"Brilliant"

I've just got back from taking my 2 year old to visit the hospital as she had fallen down and bumped her cheek in her room. They were excellent - didn't make me feel silly for going along, gave her a thorough check over and sent me on my way with some really useful information. Couldn't be happier with the entire service we just received. The triage nurse kept her smiling and the nurse we saw was so kind and so helpful - he even allowed her 15 minutes play time so we could observe her and check she didn't have any dizziness or injuries we hadn't seen. The process was fast, professional and caring which is exactly what I'd hope for in any Minor Injurys unit. Thank you so much

Story from NHS Choices

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Responses

Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Thank you for such lovely feedback which was shared with the staff involved at the time

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