"Invaluable support"

Some incredible staff - patient, kind, informed and loving. Some staff who were rude, seemed unkind and did more harm than good with ill thought out comments.

Excellent facilities and the groups that were available (though minimal) were brilliant and very helpful.

The MBU would benefit from more optional day time structure - senior staff seemed to believe a lot more activities were in place than actually happened.

Overall, and most importantly, I believe the MBU saved my family.

Story from NHS Choices

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Responses

Response from The Mount

Thank you for sharing your feedback with us.

It is always nice to receive feedback on people's experiences.

I will share your comments with the Ward Manager and in particular, the areas of concern that you have highlighted in order for them to look at addressing.

Thank you once again for sharing your experience with us.

Kind regards

Clare Blackburn

PALS, Complaints & Claims Manager

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