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Magnificent

Story from nhs.uk

"Magnificent"

About: Manchester Royal Infirmary

What I liked

I had cause to visit this hospital about 5 am this morning (2.11.12) - the two female receptionist were lovely and caring --- the treage nurse was extremely helpful, considerate and caring.

I was seen by a doctor who was wonderful - - he explained everything which helped tremendously and put mecompletely at ease -

I was in and out within 40 minutes - fantastic service.

I cannot fault the hospital or the four members of staff I spoke to - they are a credit to the hospital and NHS ... It was wonderful service - cannot recommend it highly enough - thankyou to all four of you - well done.

What could be improved

Nothing - everything - including staff - was exceptional

Anything else?

Would like my comments to be passed on to the four members of staff concerned - thankyou

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Responses

Response from Manchester Royal Infirmary 11 years ago
Manchester Royal Infirmary

Submitted on 18/03/2013 at 10:49
Published on nhs.uk on 02/02/2016 at 22:37

Thank you for your comments posted on the NHS Choices / Patient Opinion website regarding your care on 2nd November 2012. It was very kind of you to write and compliment the staff as it is good to receive positive feedback which reflects the hard work and dedication of our staff. It was reassuring to hear that you thought our staff demonstrated a loving and caring manner and that they were credit to our hospital. I can assure you that we have passed on your thoughts to the Emergency Department and the four staff members involved.

Eve Koutidou

Patient Experience & Quality Project Officer

Central Manchester University Hospitals, NHS Foundation Trust

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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