"unhappy with my care at bolton hospital lancashire"

About: Royal Bolton Hospital

(as the patient),

I was taken in to hospital with post lumbar puncture headaches, which started on the Tuesday and I was referred to hospital Friday and left the following Tuesday. My symptoms were light intolerance, pressure head ache, I could not sit up, and worn eye mask. It was terrible.

On the Friday night, I never needed to ask for any meds, I was looked after. Saturday day the doc was sending me home, saying it would get better in a couple of days (I think that he had not read my file properly).

For the rest of the duration, I had to wait up to 12 hours just for codeine and Paracetamol. When morphine was prescribed, it took 24 hours before I actually got it. During my stay, they ever changed the sheets. They never brought me water so I could wash. One night, most staff was watching a football match, and I could hear bottles clanking. This was till about 1am. It sounded like a pub on match day.

During my stay, a nurse lost my epilepsy tablets. Then the next night put a lady with dementia next to me screaming and kicking off all night. They also allowed other patients over 15 visitors at once.

Eventually, I was operated on. After, they took me to recovery room, where they told me to be quiet, relax and ideally sleep, but they were having a Christmas party in the recovery room. This is only a brief account, but from my experience I think that Bolton is one of the worst hospitals in the UK.

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Response from NHS Bolton

Thank you for your comments. We were very concerned to read your experiences and would very much welcome the opportunity to investigate these matters for you. If you would like us to investigate please contact our Patient Advice and Liaison Service (PALS) on telephone number 01204 390193 who will be happy to help you with your concerns.

Posted on behalf of the Royal Bolton Hospital

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