"Professional and sensitive care"

About: East Surrey Hospital

I would like to express how impressed I was with the level of care I received last week in AMU, CCU and Holmwood wards.

All staff gave just the right amount of attention and showed a high level of professionalism in all that they did.

I would like to also mention that when, last Monday, the man in the bed next to me was given emergency CPR, but sadly died, the handling of the whole incident by staff was professional, sensitive to other patients, and discreet.

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Responses

Response from Cathy White, Patient Experience Lead, Patient Experience Team, Surrey and Sussex Healthcare NHS Trust

Dear Anonymous,

Thank you for your feedback about the care you received during your stay with us. I will make sure that the staff on the wards you mention are made aware of how well you felt they treated you and also how professionally they dealt with the emergency situation.

Kind regards,

Cathy White

Patient experience team

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